Issue: You cannot find the "Create event" button or access event creation options.
Solutions:
Verify you've subscribed to one of our pricing plans
Use your PC to create new events (this is not available in the Tracking app)
Try logging out and logging back in
Contact Kwindoo support to check your account accessibility (info@kwindoo.com)
Issue: The Android app crashes, closes unexpectedly during tracking.
Solutions:
Disable battery optimization for the Kwindoo Tracking app and enable background running (visit dontkillmyapp.com for device-specific instructions)
Update to the latest version of the app
Keep your phone adequately charged and consider using a power bank for longer races
Your phone model
Android version
Kwindoo app version
Screen recordings of the problem if possible
Note: iOS devices generally provide more stable performance, but if any issue occurs, please contact us (info@kwindoo.com).
Issue: The app cannot start tracking or doesn't finish loading. Data is also loading infinite.
Solutions:
Issue: Tracking data is missing segments even though Kwindoo should store data during signal outages.
Solutions:
Ensure your phone has sufficient battery
Avoid using the tracking phone for other activities during races - it depletes the battery much faster
For Android users: Verify the app is allowed to run in background processes (see phone’s settings, app settings)
For iOS users: Enable precise location services (see phone’s settings, app settings)
Consider having a backup phone with another crew member
Check your profile settings in the app to see if there are coordinates waiting to upload. They should upload automatically when connection restores, but you can force upload by tapping the button
Issue: Difficulty positioning virtual marks to match physical buoy locations.
Solutions:
Use the Kwindoo Race Committee app to reposition marks while physically at each buoy's location
Use GPS coordinates of the boat (you can enter the DD system’s coordinates in the Race Manager, Course editor by clicking on each mark)
After the race, use the "Power Editor" to adjust mark positions based on actual boat tracks
Issue: System prevents creating multiple races with the same start time, for the same boat classes - this could cause confusion for participants which race to enter
Solutions:
Delete duplicate classes from different races
Use custom boat classes to differentiate races - ensure participants clearly understand which race to join
Note that boats cannot be moved between races once they have entered
Issue: Leaderboard displays wrong positions or distance remaining shows 100% even the boat progresses on the course.
Solutions:
Verify start/finish line positioning and passing directions are accurate
Make the start line in Kwindoo wider and positioned further forward to ensure all boats cross it properly
Check mark rounding directions are correctly set
Contact Kwindoo support to recalculate race data if necessary
Note: Kwindoo is not an official regatta scoring system and cannot handle handicap calculations. Please do not rely on it for official regatta results.
Issue: Clicking the Participants Export button doesn't download anything.
Solution:
Make sure you've selected a specific race from the dropdown list before clicking the Export button
Issue: Spectators downloaded the racer app instead of the viewer app and only see themselves.
Solutions:
Spectators should download the "Kwindoo Live View" app, not the Tracking app
They don't need to register - just click on the event in the Event List
Alternatively, use the tracking view website on a PC
"Kwindoo for Racers" (for participants)
"Kwindoo Live View for Viewers" (for spectators)
If you encounter issues not covered in this guide, please contact Kwindoo support with:
A clear description of the problem
Screenshots or screen recordings when possible
Your device model and software version
The Kwindoo app version you're using